We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. Please speak with your dedicated account manager, or email firstname.lastname@example.org.
We work with e-money and payments institution partners in providing you with our service, namely: Currency Cloud and Ebury.
The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 and the Payment Services Regulations for the issuing of electronic money and the provision of payment services with FCA registration number 900199. In the US Currency Cloud operates in partnership with CFSB. CFSB fully owns the bank program and services are provided by The Currency Cloud Inc. Currencycloud B.V. is authorized by De Nederlandsche Bank (DNB) for the issuing of electronic money and the provision of payment services with Relation number DNB: R142701. Currencycloud Pty Ltd is licensed in Australia, however does not yet provide services to clients via this licensed entity. ©2023 Currencycloud Limited. The Currency Cloud name and logos are trade marks. All rights reserved. institutions, including around complaints.
These partners have certain obligations as regulated financial services institutions, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here.